PetSteam Brush

GrandoriumX Shipping Policy

At GrandoriumX, we are dedicated to providing a reliable shipping experience while maintaining transparency.

1. Processing Time

Orders are processed within 1-3 business days.

During peak times or promotions, processing may take an additional 1-2 business days.

2. Delivery Times

We ship worldwide, and delivery times may vary depending on your location:

United States & Europe: 7-15 business days

Canada, Australia, New Zealand: 10-20 business days

Other Countries: 12-25 business days

> Note: Delivery times are estimates and may vary due to customs delays, local holidays, or carrier issues.

3. Order Tracking

A tracking number will be provided via email once your order is dispatched.

Tracking updates may take 2-5 business days to reflect.

4. Customs and Duties

Any customs duties, taxes, or fees for international orders are the customer's responsibility.

5. Delayed or Lost Packages

If your order is delayed or lost, please contact us promptly.

We will offer a free reshipment or full refund, depending on the situation.

6. Contact Us

📧 Email: grandoriumxteam@gmail.com

Thank you for choosing GrandoriumX! We aim to make your shopping experience seamless and enjoyable.

GrandoriumX Return and Refund Policy

At GrandoriumX, customer satisfaction is our priority. Here's how our return and refund process works:

1. Return Eligibility

Returns are accepted within 14 days of delivery.

Products must be unused, in their original packaging, and include all accessories.

2. Non-Returnable Items

Custom-made or personalized products.

Items marked as "Final Sale."

Used, damaged, or altered items.

3. How to Request a Return

Contact us at grandoriumxteam@gmail.com with your order number and issue details.

For defective or incorrect items, include photos or videos.

Once approved, we’ll provide the return address and instructions.

4. Refund Process

Refunds are issued to the original payment method after inspection.

Processing time: 7-14 business days after item receipt.

Original shipping fees are non-refundable unless the product is defective or incorrect.

5. Damaged or Incorrect Items

Contact us immediately with supporting photos/videos.

We’ll offer a free replacement or a full refund, including shipping costs.

6. Lost or Undelivered Packages

If your package is lost during transit, contact us.

Solutions include free reshipment or a full refund.

7. Order Cancellation

Cancellations are allowed within 24 hours of order placement.

Contact Us

📧 Email: grandoriumxteam@gmail.com

Thank you for shopping with GrandoriumX. We’re here to make your experience stress-free and enjoyable!