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GrandoriumX Shipping Policy

At GrandoriumX, we are dedicated to providing a reliable shipping experience while maintaining transparency.

1. Processing Time

Orders are processed within 1-3 business days.

During peak times or promotions, processing may take an additional 1-2 business days.

2. Delivery Times

We ship worldwide, and delivery times may vary depending on your location:

United States & Europe: 7-15 business days

Canada, Australia, New Zealand: 10-20 business days

Other Countries: 12-25 business days

> Note: Delivery times are estimates and may vary due to customs delays, local holidays, or carrier issues.

3. Order Tracking

A tracking number will be provided via email once your order is dispatched.

Tracking updates may take 2-5 business days to reflect.

4. Customs and Duties

Any customs duties, taxes, or fees for international orders are the customer's responsibility.

5. Delayed or Lost Packages

If your order is delayed or lost, please contact us promptly.

We will offer a free reshipment or full refund, depending on the situation.

6. Contact Us

📧 Email: grandoriumxteam@gmail.com

Thank you for choosing GrandoriumX! We aim to make your shopping experience seamless and enjoyable.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at grandoriumxteam@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at grandoriumxteam@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at grandoriumxteam@gmail.com.